The litmus test of any insurance arrangement is the speed and efficiency with which claims are handled and settled. HUB International HKMB's in-house Claims Team has the resources, the expertise and the clout to provide our clients with the very best in claims advocacy and management.
Resources
HUB HKMB has 10 staff dedicated to advocating our clients’ interests with insurers. The size of our Claims Team allows us to monitor and follow-up on all claims for varying clients.
Our Claims Team works closely with our Account Managers, many of whom have claims experience themselves. This close working relationship, combined with the overall size of our firm, enables us to provide effective claims management because we avoid working at cross-purposes.
Expertise
Our Claims Team manages the claims process from start to finish. They also advocate clients’ interests on individual claims far more effectively than someone lacking such day-to-day experience. In addition, they communicate effectively with adjusters, allowing the claims process to be more efficient.
Furthermore, our Claims Team considers our clients' overall claims situation and provides a cost-effective service in qualified risk management.
Our experience also allows us to find unique solutions for clients, some of which are described under CASE STUDIES.
When we need to bring in outside expertise to assist in handling or settling a claim, we turn to professional advisors such as adjusters, lawyers, forensic auditors, accountants, and engineers that we work with on an ongoing basis. We know these advisors have the knowledge and skills required to make a sound decision. Our own understanding of a client’s situation ensures we bring in the right advisor for the job.
Clout
Having a centralized Claims Team means we can keep our eye on the big picture, maintaining good relationships with all insurers while diligently advocating individual claims.
What's more, we have the clout to advocate our clients’ interests to senior executive levels when necessary.
